Chính sách bảo hành tại Minh Phát Mobile

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Trong thời gian sử dụng dịch vụ tại Minh Phát mobile nếu gặp bất kỳ trục trặc kỹ thuật nào quý khách hàng có thể liên lạc trực tiếp với Trung tâm bảo hành Minh Phát mobile để được hỗ trợ và trợ giúp.

Điều kiện bảo hành:

Sản phẩm được bảo hành miễn phí nếu sản phẩm đó hội đủ các điều kiện sau:

  • Sản phẩm bị lỗi kỹ thuật do quá trình sửa chữa.
  • Còn trong thời hạn bảo hành
  • Còn giữ hóa đơn sử dụng dịch vụ tại Minh Phát mobile
  • Phiếu bảo hành phải còn nguyên vẹn, không chấp vá, bôi xóa, sửa chữa.
  • Phiếu bảo hành đầy đủ thông tin: kiểu máy, tên khách hàng, địa chỉ, ngày sửa chữa, lỗi sửa chữa.
  • Tem bảo hành (và tem niêm phong) của nhà sản xuất trên sản phẩm còn nguyên vẹn.

Những trường hợp không được bảo hành hoặc phát sinh phí bảo hành:

  • Vi phạm một trong những điều kiện bảo hành miễn phí ở mục trên.
  • Model sản phẩm sử dụng dịch vụ không khớp với Phiếu bảo hành.
  • Sản phẩm bị hư hỏng do tác động cơ học làm rơi, vỡ, va đập, trầy xước, móp méo, ẩm ướt, hoen rỉ, chảy nước hoặc do hỏa hoạn, chập cháy, thiên tai gây nên và lỗi hư không nằm trong phạm vi bảo hành của Minh Phát mobile.
  • Khách hàng tự ý can thiệp sửa chữa sản phẩm hoặc sửa chữa tại những trung tâm bảo hành không phải Minh Phát mobile.

Chính sách bảo hành tại Minh Phát mobile

Thời hạn bảo hành

Thời hạn bảo hành được tính kể từ ngày hoàn tất quá trình sửa chữa và bàn giao máy cho khách hàng. Tùy vào từng loại máy, từng dịch vụ sửa chữa mà có thời hạn bảo hành khác nhau.

Thời hạn bảo hành sửa chữa hoặc linh kiện thay thế tại Minh Phát Mobile được công khai minh bạch.

Trung tâm bảo hành Minh Phát Mobile

Thông tin của trung tâm bảo hành Minh Phát mobile sẽ được ghi trong phiếu bảo hành kèm theo sản phẩm. Quý khách vui lòng liên hệ trực tiếp với trung tâm bảo hành Minh Phát mobile có trên phiếu bảo hành.

Cam kết bảo hành tại Minh Phát Mobile

  1. Dịch vụ bảo hành do Minh Phát mobile cung cấp chỉ áp dụng cho quý khách hàng sử dụng dịch vụ sửa chữa, thay mới linh kiện… tại Minh Phát mobile.
  2. Việc xác định bảo hành được dựa vào phiếu bảo hành hoặc thẻ bảo hành do Minh Phát mobile cung cấp.
  3. Nguyên tắc bảo hành “đổi ngang” áp dụng cho tất cả linh kiện của các dòng máy khác nhau nếu quý khách hàng phát hiện đó là linh kiện không phải chính hãng.
  4. Thời hạn bảo hành tiêu chuẩn là 2 tháng đến 1 năm (12 tháng) cho tất cả quý khách hàng sử dụng dịch vụ tại Minh Phát mobile.

 

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