Chính sách hỗ trợ khách hàng tại Minh Phát Mobile

? Hỗ trợ tư vấn: 0979 150 456  hoặc 0961 150 456

Điạ chỉ trung tâm: 830/1A Sư Vạn Hạnh, P.13, Quận 10, thành phố Hồ Chí Minh.

Lời đầu tiên, Minh Phát mobile chân thành cảm ơn sự tín nhiệm, ủng hộ của toàn thể khách hàng đã dành cho Minh Phát mobile trong suốt thời gian qua.

Để đáp lại sự tin tưởng của Quý khách, Minh Phát mobile luôn nghiên cứu, đổi mới để cho ra thị trường những dịch vụ sửa chữa phù hợp và  không ngừng nâng cao chất lượng của dịch vụ bảo hành, hỗ trợ thông qua các ý kiến đóng góp của Quý khách hàng.

Những cách gửi yêu cầu hỗ trợ:

Liên hệ trực tiếp qua hotline:

  • Hỗ trợ phần cứng: 0961 150 456 hoặc 0979 150 456
  • Hỗ trợ phần mềm: 0932 110 456
  • Hỗ trợ giao nhận: 01252 150 456  hoặc 0968 60 50 60
  • Phản Ánh Dịch Vụ: 0969 22 21 22

Lên trực tiếp cửa hàng tại: 830/1A Sư Vạn Hạnh, P.13,Q.10, TPHCM

Thời gian tiếp nhận hỗ trợ: Thứ 2-7: 9h – 19h, Chủ Nhật: 9h – 15h

Chính sách hỗ trợ khách hàng tại Minh Phát Mobile

Chính sách hỗ trợ khách hàng tại Minh Phát Mobile

Những chính sách hỗ trợ khách hàng khi sử dụng dịch vụ tại Minh Phát Mobile

  • Có nhiều đợt khuyến mãi liên tiếp dành cho khách hàng sử dụng dịch vụ tại Minh Phát Mobile
  • Tặng Giftcard giảm giá cho những lần sau sử dụng dịch vụ tại Minh Phát Mobile.
  • Cài đặt phần mềm miễn phí khi khách hàng yêu cầu.
  • Những lỗi hư hỏng nhẹ, không can thiệp sâu, không thay thế linh kiện mới sẽ được kỹ thuật hỗ trợ miễn phí từ a -z (ví dụ: hở chân pin, hở sáng màn hình, nâng cấp phần mềm iphone ipad,…)

Quy trình xử lý yêu cầu cần hỗ trợ của khách hàng khi có thắc mắc

Nhân viên tiếp nhận yêu cầu hỗ trợ và ghi nhận những vấn đề cần hỗ trợ  qua lời kể của quý khách hàng và tiến hành hỗ trợ, xử lý nhanh nhẹn để mang lại cho quý khách hàng sự hài lòng nhất khi sử dụng dịch vụ tại Minh Phát Mobile

Những lưu ý để quá trình hỗ trợ quý khách diễn ra nhanh nhất

Để hỗ trợ nhanh nhất và tốt nhất cho quý khách hàng, quý khách hàng vui lòng phản ánh đúng tình trạng của máy (mất nguồn hoàn toàn, sóng wifi chập chờn..v…v…)  Khách hàng cung cấp số điện thoại liên hệ chuẩn xác nhất, nhằm thuận tiện cho quá trình liên hệ của nhân viên kỹ thuật và việc bảo trì sau này.

Một điểm nữa khách hàng lưu ý là trước khi gọi lên hotline của Minh Phát Mobile, khách hàng phải chắc chắn rằng điện thoại của mình bị lỗi và có tần xuất lỗi thường xuyên.

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Hỗ Trợ Kỹ Thuật

0961 150 456 - 0979 150 456

Hỗ trợ Phần Mềm

0932 110 456

Giao Nhận Máy

0968 60 50 60 - 01252 150 456

Phản Ánh Dịch Vụ

0969 22 21 22